About Harry James International
Harry James International, founded in 2005 by industry veteran Andrew Rothery, has built a strong reputation over the past two decades by offering bespoke freight forwarding services tailored to specific customer needs.
Andrew’s experience of over 40 years in the industry has driven the company’s success, leveraging technological advancements to provide a personalised and proactive approach. Maintaining a boutique service, Harry James International prides itself on its openness, transparency, and high levels of customer service, which have fostered long-lasting relationships with clients.
The Challenge
As Brexit loomed, Harry James International faced significant challenges in managing the customs clearance process. Previously, the freight forwarding company handled customs clearance independently without the need for an agent. However, the complexities introduced by Brexit necessitated finding a reliable partner to navigate the new regulatory landscape.
This led Andrew to seek a dependable solution that could align with their high standards of service and efficiency. The ongoing and ever changing complexities has necessitated this partnership more now than ever.
Why CustomsPro?
When considering partners to manage the impending customs challenges, ChannelPorts was the obvious choice for Harry James International.
Even amidst increasing competition, ChannelPorts stood out as a leading customs clearance provider for freight forwarding organisations. Their dependable service, friendly and accommodating staff, and consistent support, even under pressure, made them the perfect fit.
The relationship is built on mutual values of trust and reliability, aligning with Harry James International’s approach to both customer and supplier relationships.
The Benefits for Harry James International
Since integrating CustomsPro into their operations, Harry James International has experienced numerous benefits:
- Efficiency and Accessibility: CustomsPro allows the freight forwarding team to manage customs processes quickly and efficiently from anywhere. Andrew highlights, “If I need to check something, I can access CustomsPro on my phone. You can get the job done in minutes wherever you are.”
- Dependability: The reliability of ChannelPorts and the CustomsPro platform has enabled Harry James International to maintain its high service standards even in the face of new regulatory challenges.
- Personal Relationships: The strength of the relationship with ChannelPorts mirrors Harry James International’s values of personal touch and mutual respect, fostering a seamless and productive partnership.
- Competitive Rates: Competitive pricing with no hidden costs or complaints has ensured that Harry James International can continue offering cost-effective solutions to its clients.
The mutual commitment to exceptional customer service and reliability has been key to navigating the complexities of post-Brexit customs clearance. By leveraging the advanced capabilities of CustomsPro, Harry James International continues to deliver bespoke, efficient, and dependable solutions to its clients, reaffirming the importance of trust and collaboration in achieving long-term success.
Family Values at the Core
Harry James International is a family-based business, with family values at its core. Andrew considers all of their clients and suppliers as an extension of the family. The business would not have endured this long without the unyielding support of Andrew’s wife and family. They have always understood that the company is intrinsic to family life and accompanies them wherever they go. In fact, post-Brexit, it’s due to CustomsPro and an immense credit to the system, that they can still work and run the business from literally anywhere in the world, 24 hours a day, 7 days a week. They are never closed and CustomsPro is always by their side.
Honestly, we couldn’t run our business without CustomsPro. It streamlines our operations, providing real-time access to crucial information and allowing us to maintain our high standards of service no matter where we are.
Andrew Rothery, Founder & MD, Harry James International